Your Privacy Matters

Motive ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Motive, you consent to the practices described in this policy.

We collect information you provide directly to us, including:

• Account information (name, email address, profile picture)
• Profile information (preferences, Instagram handle)
• Event participation and check-in data
• Comments and content you post in the app
• Communications with our support team

We also automatically collect certain information when you use our app:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, interaction patterns)
• Location data when you check in to events (only with your permission)
• Log data (IP address, browser type, pages visited)

We use the information we collect to:

• Provide, maintain, and improve our services
• Process event check-ins and award points
• Send notifications about events, rewards, and updates
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraud or abuse
• Comply with legal obligations

We may share your information with:

• Partner organizations when you participate in their events
• Stripe, our payment processor, when you make purchases — subject to Stripe's Privacy Policy
• Service providers who assist in our operations (hosting, analytics, email delivery)
• Legal authorities when required by applicable law or valid legal process
• Successor entities in connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information, including TLS encryption in transit and AES-256 encryption at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

You have the right to:

• Access and review your personal information
• Update or correct inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing and promotional communications
• Disable location services (this may limit check-in features)
• Request a portable copy of your data

To exercise any of these rights, contact us at support@motiverewards.com.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete personal information we have collected from you, subject to certain exceptions
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination — we will not discriminate against you for exercising your CCPA rights
• Correct inaccurate personal information we hold about you
• Limit our use and disclosure of your sensitive personal information

To submit a verifiable consumer request, contact us at support@motiverewards.com. We will respond within 45 days as required by law.

You may designate an authorized agent to make a request on your behalf. We may require verification of your identity and your agent's authorization before fulfilling such requests.

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes such as fraud prevention.

Motive is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@motiverewards.com and we will delete it promptly.

Our website may use cookies and similar tracking technologies to enhance your experience and analyze usage. You can control cookie settings through your browser preferences. Our mobile app uses analytics tools to understand how users interact with features — this data is aggregated and not used to identify you individually.

We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or by email at least 30 days before the changes take effect. Your continued use of Motive after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: